Refund policy

We do not accept returns of products, only exchange of unused and unopened products within 14 days of purchase upon presentation of the invoice. 


To exchange a product, you can contact us at hello@bigbluetrunk.sg or visit our store at 02-14 Cluny Court. 

You can always contact us for any return question at hello@bigbluetrunk.sg.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchange on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
In exceptional circumstances such as technical issues with the product we will consider an application for refund. This is on a case by case basis.